Delete your Snapfact account

This page applies to Snapfact

Snapfact is the invoicing product of FNI Solutions SRL (BCE/KBO 0799.769.057), Brussels, Belgium. This process covers the Snapfact Android app on Google Play, the Snapfact iOS app, and the Snapfact web app at snapfact.be.

Publisher / developer: FNI Solutions SRL. Privacy contact: privacy@snapfact.be. You may also lodge a complaint with the Belgian Data Protection Authority (APD/GBA): www.dataprotectionauthority.be.

How to submit a request

Use the form on this page. You do not need the app installed and you do not need to sign in first. In the Android/iOS app the same flow is Settings → Privacy and data → Account and data deletion.

We verify identity with a single-use link to the account’s existing verified email. We never use the email typed here as proof by itself. We always return a generic acknowledgement so this page cannot be used to discover whether an email has a Snapfact account.

• Timeline: we confirm within 5 business days and complete eligible deletion within 30 days (GDPR), except data we must keep by law.
• You receive status on the verified email (request received, extra information if needed, approved, completed, or rejected with reason and redress).
• You can also email privacy@snapfact.be from your Snapfact login address.

Four request types (never mixed)

Choose one type. They are processed separately.

• Personal account deletion: removes your Snapfact login and erasable personal data. It does not delete the organisation, invoices, purchases, other users or shared business records.
• Organisation closure: only an OWNER / legal representative may request closure of an SME, freelancer workspace or accountant firm. This needs dual approval, retention review, and never auto-deletes client organisations of an accountant firm.
• Partial data deletion: keep the account; request deletion of optional data such as Spark history, voice recordings, temporary scanner images, device tokens, optional profile fields and marketing/analytics identifiers where legally possible.
• Access removal: leave an organisation or remove a member. Membership ends; the organisation’s financial records stay.

What we delete

After identity, authority and retention review, we delete or revoke as applicable:

• Login credentials, sessions, refresh tokens, MFA/passkeys and device tokens.
• Erasable profile data and optional Spark / voice / scanner artefacts for that person.
• Marketing preferences and optional analytics identifiers.

What we keep, and why

Belgian invoices, invoice copies, accounting books and related documents are restricted, not destroyed, when the login is closed. They are generally retained for 10 years, then purged. VAT supporting documents follow Belgian tax retention (typically 7 years under Art. 60 WBTW).

• Peppol delivery / legal timestamp evidence: same retention as the related invoice.
• Snapfact billing invoices we issued to you: up to 10 years.
• Trust/identity verification results (not unrestricted document copies) where required to evidence the decision.
• Security/audit logs with no unnecessary identity-document content.
• Backups: we do not rewrite immutable backups instantly. Deleted live data ages out of backups on the normal rotation, at most 30 days after live deletion of non-retained data.

SME, freelancer and accountant

An employee may delete their personal Snapfact account and cannot close the company workspace. Organisation closure requires OWNER (and dual approval when several owners, premium, or Trust evidence apply).

Closing an accountant user does not delete client organisations. Revoking accountant access does not delete client financial data. Firm closure and individual accountant-user deletion are separate.

Contact

Email: privacy@snapfact.be

We respond within 5 business days. Belgian DPA (APD/GBA): www.dataprotectionauthority.be.